- Ticketing system – LiveAgent’s ticketing system enables businesses to manage customer inquiries and support requests via email. It includes features such as customizable ticket fields, automated ticket distribution, and canned responses.
- Live chat – LiveAgent’s live chat feature allows businesses to communicate with customers in real-time. It includes features such as file sharing, chat history, and proactive chat invitations.
- Call center – LiveAgent’s call center solution enables businesses to make and receive calls directly from the platform. It includes features such as call routing, IVR, and call recording.
- Social media integration – LiveAgent’s social media integration enables businesses to monitor and respond to messages from multiple social media channels, including Facebook and Twitter. It includes features such as social media ticketing, message filtering, and automation rules.
- Knowledge base – LiveAgent’s knowledge base enables businesses to create and manage a self-service portal for customers. It includes features such as article search, category management, and article commenting.
- Automation – LiveAgent’s automation features enable businesses to streamline their support operations by automating repetitive tasks. It includes features such as automation rules, SLA management, and triggers.
- Reporting – LiveAgent’s reporting features provide businesses with valuable insights into their customer support operations. It includes features such as agent performance reports, ticket volume reports, and satisfaction surveys. Keywords:
Overall, LiveAgent’s features are designed to help businesses provide excellent customer support while streamlining their support operations. Its all-in-one platform includes everything businesses need to manage customer inquiries and support requests, from ticketing and live chat to call center and social media integration. With its robust automation and reporting features, LiveAgent is an excellent choice for businesses that want to improve their customer support operations.