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www.liveagent.com

Rating

4.7

Prices Available on Website

LiveAgent

Create the Best Customer Experience

Founded

2004

CEO

Andrej Harsani and Viktor Zeman

Based in

Bratislava, Slovakia

Languages

Multiple

Video & Screenshots

 Overview

LiveAgent is an all-in-one helpdesk solution that combines multiple communication channels into a single platform, making it easy for businesses to manage customer interactions. With LiveAgent, you can manage all your customer support channels, including email, chat, social media, and phone support, in one place. This helps to improve response times and customer satisfaction while reducing the workload of your customer support team.

LiveAgent offers a wide range of features, including ticketing, live chat, call center, and social media integrations. The ticketing system enables businesses to receive and manage customer inquiries and support requests via email. The live chat feature allows customers to communicate with your support team in real-time, improving the customer experience.

LiveAgent also offers a call center solution that enables businesses to make and receive calls directly from the platform. This feature includes advanced call routing and call distribution, making it easy for businesses to manage high call volumes.

In terms of social media integration, LiveAgent enables businesses to monitor and respond to messages from multiple social media channels, including Facebook and Twitter. This helps businesses to stay on top of customer interactions across various platforms.

Overall, LiveAgent is a powerful and versatile helpdesk solution that can help businesses of all sizes to manage customer support more efficiently. With its wide range of features and integrations, LiveAgent is an excellent choice for businesses that want to provide excellent customer support while streamlining their support operations.

 Features

  • Ticketing system – LiveAgent’s ticketing system enables businesses to manage customer inquiries and support requests via email. It includes features such as customizable ticket fields, automated ticket distribution, and canned responses.
  • Live chat – LiveAgent’s live chat feature allows businesses to communicate with customers in real-time. It includes features such as file sharing, chat history, and proactive chat invitations.
  • Call center – LiveAgent’s call center solution enables businesses to make and receive calls directly from the platform. It includes features such as call routing, IVR, and call recording.
  • Social media integration – LiveAgent’s social media integration enables businesses to monitor and respond to messages from multiple social media channels, including Facebook and Twitter. It includes features such as social media ticketing, message filtering, and automation rules.
  • Knowledge base – LiveAgent’s knowledge base enables businesses to create and manage a self-service portal for customers. It includes features such as article search, category management, and article commenting.
  • Automation – LiveAgent’s automation features enable businesses to streamline their support operations by automating repetitive tasks. It includes features such as automation rules, SLA management, and triggers.
  • Reporting – LiveAgent’s reporting features provide businesses with valuable insights into their customer support operations. It includes features such as agent performance reports, ticket volume reports, and satisfaction surveys. Keywords:

Overall, LiveAgent’s features are designed to help businesses provide excellent customer support while streamlining their support operations. Its all-in-one platform includes everything businesses need to manage customer inquiries and support requests, from ticketing and live chat to call center and social media integration. With its robust automation and reporting features, LiveAgent is an excellent choice for businesses that want to improve their customer support operations.