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www.livechat.com

Rating

2.5

Prices Available on Website

LiveChat

Delight your Customers and Fuel your Sales

Founded

2002

CEO

Mariusz Cieply

Based in

Boston, U.S

Languages

Multiple

Video & Screenshots

 Overview

LiveChat is an all-in-one customer support solution that enables businesses to improve customer engagement and streamline their communication channels. With real-time chat, customizable chat widgets, and advanced analytics and reporting tools, LiveChat provides a seamless customer experience that helps to improve satisfaction rates and boost sales.

One of the key features of LiveChat is its all-in-one solution, which allows businesses to manage their customer communication channels from a single platform. This feature helps to improve efficiency and ensures that customer inquiries are handled promptly and professionally. LiveChat also offers customizable chat widgets that can be tailored to match a business’s branding and website design, providing a seamless customer experience.

LiveChat’s advanced analytics and reporting tools are also worth noting. These tools allow businesses to track key metrics such as chat volume, response times, and customer satisfaction rates, enabling them to optimize their customer service strategies and improve satisfaction rates. In addition, LiveChat integrates seamlessly with a variety of other tools and platforms, including social media, CRM systems, and e-commerce platforms.

Overall, LiveChat is an excellent choice for businesses looking to improve customer engagement and streamline their customer communication channels. With its all-in-one solution, customizable chat widgets, and advanced analytics and reporting tools, LiveChat is a versatile and powerful tool for businesses of all sizes.

 Features

  • Real-time chat: LiveChat provides businesses with a real-time chat platform that enables them to communicate with customers and provide quick responses to their inquiries.
  • Customizable chat widgets: LiveChat’s customizable chat widgets can be tailored to match a business’s branding and website design, providing a seamless customer experience.
  • Multi-channel communication: LiveChat allows businesses to manage their customer communication channels from a single platform, including website chat, social media messaging, email, and more.
  • Advanced analytics and reporting: LiveChat provides businesses with powerful analytics and reporting tools that allow them to track key metrics such as chat volume, response times, and customer satisfaction rates.
  • Integrations: LiveChat integrates seamlessly with a variety of other tools and platforms, including social media, CRM systems, and e-commerce platforms, enabling businesses to streamline their workflows and improve efficiency.
  • Chatbot automation: LiveChat’s chatbot automation feature allows businesses to automate certain customer interactions and inquiries, freeing up time for their support team to handle more complex issues.
  • File sharing: LiveChat allows businesses to easily share files and documents with customers through the chat interface, improving the efficiency of their support processes.
  • Mobile app: LiveChat’s mobile app allows businesses to manage their customer communications on-the-go, ensuring that they never miss an important inquiry or message.

These features are all designed to help businesses improve customer engagement, streamline their communication channels, and provide exceptional customer support. With its versatile and powerful features, LiveChat is a top choice for businesses of all sizes looking to enhance their customer support capabilities.